Answered By: Gloria Shutter
Last Updated: Mar 10, 2015     Views: 69

Your browser is having trouble dealing with the page because some information is secured (like your password and ID) and some are not. This happens when a Secure page (HTTPS) contains resources (images/ javascript/ css/ iframes) that are not secure, meaning if the URL for a resource in a page is HTTP then the browser gives one of the these warnings.

Examples:

  • Student clicks on a link to a database (or journal) and gets a blank page.
  • Student clicks on a link to a database (or journal) and gets a very strange version of the authentication page. They cannot add their HACC ID and pin.
  • Student clicks on a link to a database (or journal), goes to the authentication page, and types in their HACC ID and pin. They are sent to a weird text-only page that is not the database they wanted.
To fix this problem, follow the directions based on your browser.

 

Internet Explorer

To view mixed content in Internet Explorer:

  1. Scroll to the bottom of the screen, and click Show all content.
  2. The page will refresh and display any mixed content.

Mozilla Firefox

To view mixed content in Firefox:

  1. At the top of the page, to the left of the address bar, click the shield icon.
  2. In the pop-up window that appears, click the down arrow next to "Keep Blocking", and select Disable Protection on This Page.
  3. The page will refresh and display any mixed content. The shield icon will be replaced with a warning symbol to indicate that the page is displaying both secure and non-secure items.

Google Chrome

To view mixed content in Chrome:

  1. Click the shield icon on the right side of the address bar.
  2. In the icon dialog box, click Load anyway.
  3. The page will refresh and display any mixed content. The URL in the address bar will show https crossed out to indicate that the page is displaying both secure and non-secure items.