Answered By: Gloria Shutter
Last Updated: Jul 20, 2016     Views: 22

Here are the requirements for Swank Digital Campus Streaming Media:

What are the system requirements for playing movies on a computer?

The recommended system requirements include:

  1. Network connection: 1.5 Mbps (megabits) minimum, 3.0 Mbps recommended
  2. RAM: 1 GB minimum
  3. CPU: Intel Core Duo 2.4 GHz minimum

Playback of movies on a computer occurs in a web browser. Due to Digital Rights Management (DRM) requirements, the requirements vary between browsers and computer systems. Please select the type of computer operating system from the list to see the supported browsers and requirements.

Microsoft Windows

Digital Campus only supports operating systems and browsers that are currently supported by Microsoft. The current list of supported Microsoft operating systems can be found here. In addition, Microsoft only supports the latest versions of Internet Explorer released for each Windows Desktop Operating System. The current list of supported IE versions can be found here. Digital Campus only supports the latest versions (not pre-release) of Google Chrome and Firefox available for the operating system.

 
Latest Chrome All Supported Yes
Latest Firefox All Supported Yes (v.47+)
Microsoft Edge Windows 10 No
Internet Explorer 64 bit All Supported No
Internet Explorer 32 bit All Supported Yes (Flash and Google Widevine Optimizer required)


Apple Mac

Digital Campus only supports operating systems and browsers currently supported by Apple. The current support is for the current version of Mac OS X, plus the 2 previous versions. Digital Campus only supports the latest versions (not pre-release) of Google Chrome and Firefox available for the operating system.

Latest Chrome All Supported Yes
Latest Firefox All Supported Yes (v.47+)
Safari All Supported Yes (Flash and Google Widevine Optimizer required)


Linux

Linux support is difficult to guarantee for Digital Campus. Ubuntu 14.04 and RedHat 7 are both generally supported, but custom flavors of the OS are not guaranteed to work or are supported. Digital Campus only supports the latest versions (not pre-release) of Google Chrome and Firefox available for the operating system.

Latest Chrome Yes
Latest Firefox No
Latest Opera No
Chromium Browser No

Chromebook

Digital Campus is supported on a Chromebook.


What are the requirements for playing movies on a mobile device?

To play content on your mobile device, download the video player by searching for "Swank Media Player" in Apple iTunes or Google Play Store. An Android app is required on Android, and an iOS app is required on iOS.  Instructions may be found here: http://digitalcampus.swankmp.com/Mobile-Instructions.

iOS8 Safari Yes
Android 4.2 Stock Browser Yes
Android 3.x+ Chrome Yes

The login site requires a username and password. Where do I find this information?

Please contact your campus Digital Campus Administrator for a login and password. The Admin link on the portal is for Digital Campus Administrators, not students. If you are an instructor, please contact your campus Digital Campus Administrator for access. 

The movie pages are not working on my PC running Windows XP. How can I resolve this?

Windows XP is not supported. Please upgrade to a newer version of Windows. 

The movie is buffering/freezing during playback. How do I resolve this?

This problem may be due to a poor network connection. Replay the movie using a different browser or different computer to see if the playback quality improves.

The movie I’m watching stops in the middle of playback or appears to be incomplete. How can I resolve this?

There are a number of possible reasons for this issue, all of which require support assistance. Please report the issue to your professor, librarian, or campus IT.  The campus administrator of the Digital Campus system will be able to work with our support team to resolve the issue.

How do I access closed captions?

In web-based platforms, sub-titles are utilized in the same way that closed caption files were available on DVD players. Many of the titles in Digital Campus have English sub-titles with audio cues. To access, click the gear icon in the lower right-hand corner of the video player. 

I do not see any answers that address my problem. What should I do?

We apologize that you were unable to get an answer from this Help page. Please contact your campus IT support staff for assistance.