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Library Technical Services: Ask Us
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Request Help from Library Technical Services
Name
*
Email
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I am...
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asking a question to learn more about how a system/ platform works.
requesting a demo or trial.
making a purchase request/ inquiry.
making a system/ platform/ setting change request.
requesting a resource record addition, update, or deletion.
requesting a report.
reporting a problem.
Summarize your request:
*
What platform are you using? (Please provide the web address/URL)
*
Are you on campus or off campus?
*
On- Campus
Off- Campus
What troubleshooting techniques have you tried? (Clear cache, restart, etc)
*
Has this demo or trial been approved in a Collection Development meeting?
*
Yes
No
When would you like this demo/trial to be scheduled?
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Please provide the date by which the record needs to be added, updated, or removed.
*
Has this change been discussed with the appropriate groups, if so who?
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Has this resource been discussed and approved?
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Yes
No
What fund should be used for this request?
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When is this report needed by?
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More Detail/Explanation
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Submit a Question
When reporting problems , the answers to the following will help Library Technical Services staff troubleshoot your problem:
Type of computer (laptop, android, iPad, iPhone etc.))
Operating System (Windows, MAC, iOS, etc.)
Browser Info:
Edge or Internet Explorer -what version
Firefox - what version
Safari - what version
Chrome - what version
Did you try another browser and/or another computer? – very important step!
Did you
clear your browser cache
?
What error message displayed?
Did the page load?
Send screenshots if possible.
Other relevant information.
Troubleshooting Guide for HACC Users
Clear Cache
LTS STAFF
