Q. How do I reset my my.Hacc password?
If you do not remember your password, you may click on the “Forgot Password?” link located at the login page of the my.Hacc portal. You may also go directly to the forgot password portal, https://accounts.hacc.edu/. For more information on how to reset your password, please click here.
Please remember you can only use the self-service password reset portal if you have a valid email or phone number listed in your account information. If you have a valid email or phone number listed in your account information, you can select which method you would like to use to verify your identity and reset your password using the verification code provided by that method. If you have NOT updated your account information, you can do it so by clicking on the “Click here to reset your password” link located at the login page of the my.Hacc portal or you may go directly to the update your account information portal, https://accounts.hacc.edu/verify. Once you update your account information, it will take up to 48 hours for the information to be updated in the system and become available to you as one of the verification methods. To have your password changed before the update takes place, please contact the Support Center for assistance.
Users are allowed to send 3 verifications via text or phone call per day and unlimited via email. The restriction is only because of costs. After 3 verifications via text/phone call, those options are removed until the next calendar day.